Any item returned to us should include a short note as to why it's back and your details (name, contact number, original order number & where it was purchased from). This will make it easier for us to process the item and lead to a quicker resolution. 

The courier company will refuse to collect it if it is not packaged appropriately e.g. securely boxed to prevent damage in transit.

This information is very important- any problems just get in touch!

Electric Bikes

We offer a one year warranty covering the following items on your bike (including all electrical parts), this can be extended to two years from the date of purchase for £99.99 via Cyclotricity or you’re main dealer ( T&C’s will remain the same throughout the two year warranty period). Extended warranty must be purchased at or within 3month of original purchase, registration of serial numbers will be required . The warranty covers technical faults which have not been in anyway caused by the user deliberately or accidentally.

  • The main frame
  • Hub motor and motor shell
  • Handlebar dashboard
  • Electric brake levers (excluding brake shoes, callipers and pads)
  • Controller
  • Throttle
  • Pedal assistance device
  • Battery (including loss of range to under 10km (6miles) while using pedal assist only).

Exceptions to limited Warranty

  • Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within this user guide.
  • Accidental or deliberate damage.
  • Damage due to private repair or alteration by user.
  • Failure to produce invoice or proof of purchase.
  • Non electric spare parts and components worn in normal use eg. brakes, gears, chains, cranks, tyres & innertubes.

Conversion Kits and e-bike electrical parts

We offer a one year warranty on all items inside your eKit box. The warranty only covers technical faults which have not been in anyway caused by the user deliberately or accidentally.

Exceptions to limited Warranty

“Spin Out”

Spinning out the axles inside of your dropouts – We are unable to be there when the kit is installed so it is up to you to understand the high torque involved at the dropouts and install them correctly.

If your dropouts are not correctly suited to fit the axle then you should not install the kit on those forks. Get new forks, file the forks to the axle fit “flush” or contact your dealership to return the kit. We will not refund or replace a motor that has been “spun out”.

Over Voltage”

Connecting a battery larger than 36 volts can damage the controller, wires and/or connectors. Damaging any kit component or motor by connecting the wrong battery type will void the warranty. The Cyclotricity eKit will work with a 36 volt Lithium-ion battery pack only. We strongly recommend the use of a Cyclotricity battery for best compatibility and performance.

Water Damage  -

The warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. The Cyclotricity electrical parts should NEVER be submerged in liquid or left in the rain for prolonged periods.

Terms and Conditions

We do not store credit card details nor do we share customer details with any 3rd parties.

Postage costs of all returns are to be covered by the buyer.

Delivering items back to your dealer for repair will be at your own expense. You are, therefore, recommended to follow the troubleshooting instructions on your user manual as much as you can to identify the faulty parts and send them separately for replacement.

Those parts and/or products which are determined by Cyclotricity to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by Cyclotricity.

Warranty claims must be made by the original purchaser by contacting the original Cyclotricity dealer within the warranty period. Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be invoiced to the customer/warranty claimant prior to said parts and/or products are shipped from Cyclotricity.

Cyclotricity, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Cyclotricity shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of Cyclotricity hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Cyclotricity to the repayment of an amount equivalent to the purchase price of the product in question.

NOTE: Damaged caused by water, dropping or any collision is NOT covered by the warranty offer.

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