Free delivery mainland UK
**Delivery during COVID-19**
Due to a combination of issues delivery of eBikes has been slowed dramatically with wait time up to 30 Days. This is due to a combination of social distancing measures and a spike in demand. Please be assured our team are working as hard as possible to get your order out the door and we apologies for any delays you are experiencing.
Customer service channels are currently extremely blocked due to delivery chases so please bear this in mind. Currently, we are receiving upwards of 500 emails a day and working long hours to try to maintain a balance between customer service and production.
Free delivery applies to all items £100 and above within mainland UK.
Delivery is usually between one and five working days on all stock items. we will notify you if the delivery is going to take longer. Free delivery is for mainland UK only, please contact us for additional postage charges if purchasing in Northern Ireland, Highlands, non mainland areas, British Isles, Republic of Ireland and Europe.
Assistance can be offered if you do not feel confident with assembly of any of our products. Most Bikes arrive 95% ready to ride (within mainland UK) with just the need to straighten the handlebars and fit the pedals. To do this only a minimal amount of tools are required, these will generally be a 15mm spanner and a set of allen keys.
Once you receive your delivery, please go to our support section, download all relevant materials and follow the setup instructions. We accept no liability for incorrect fitting.
30 days 100% money back guarantee
We offer a 30 day return policy provided the products are returned in clean, perfect condition with all tags intact and in their original packaging. Shipping costs for any returns are not covered (although we can arrange for our courier to collect the item for a fee). Damaged goods will incur salvage costs subject to the discretion of Cyclotricity. All exchanges will incur a return shipping fee.